Aromatherapy For Australia conditions of sale, services provided and website terms and conditions are outlined below. If you have any questions or concerns regarding our terms and conditions please contact us.
Copyright Information
All graphics, images and information available for viewing or ordering via this website is copyright of Aromatherapy for Australia. Graphics may not be redistributed, resold, edited or used in any manner other than for what it was originally intended for.
Do not claim any images off this website to be your own. You must give credit and a link back to this website or our social media pages when sharing our images with our permission.
Some photographs used in blog posts are licensable through freepik.com.
All text, articles, blog posts, and written content on this website is the intellectual property of Aromatherapy for Australia and may not be copied, redistributed, or reproduced without written permission.
Delivery Information
We generally use Australia Post to deliver all our items within Australia, however some of our partner products may be shipped separately using a different postal or courier service. Express Post service may be available on some items.
After adding items to your cart you can calculate how much shipping will cost. Please ensure you enter both your suburb and postcode so that all available options will show.
Tracking number will be emailed once your order is completed with a link to track your order.
International Customers: Sorry we do not currently ship our products overseas.
Unforeseen Circumstances: Aromatherapy For Australia will not be held liable for delays or failures in delivery due to circumstances beyond our control, including but not limited to postal delays, natural disasters, public holidays, or unforeseen production issues.
Returns & Refunds
Damaged Items
We take great care when creating and packaging your items for postage. If for some reason your custom creation arrives damaged please fill out the form on the Returns & Refunds page and include photographic evidence within 48 hours so the best solution to your problem can be sorted.
Received the wrong item
Whilst we take care when packing orders, sometimes mistakes can happen. Please fill out the form on the Returns & Refunds page and we will work out the best solution. In most cases a replacement will be offered. You will be required to post unopened items back to us free of charge.
Faulty items & breakages
If your custom order item arrives faulty or becomes damaged within 7 days of delivery, please submit a photo and details through the Returns & Refunds page. We will assess your request to determine the best solution.
Change of mind
Change of mind returns will incur a restocking fee of 10%. The shipping portion of this order is non-refundable. Customer will be required to pay the postage cost to return these items to the address we supply after approving the return.
We cannot accept change of mind returns for products under the following circumstances:
- The end customer received the product more than 14 days ago.
- The product has been removed from the original packaging.
- The product has labels or seals that have been removed.
- The product has been visibly used in any way or is dirty/damaged
- The product is an essential oil, health product or beauty product.
Partner Products
All products which state they are ship directly from our partner facility are shipped directly from the Australian supplier or manufacturer. We do not stock these products at our premises at Shoalhaven Heads, NSW.
Change of mind returns
Change of mind returns will incur a restocking fee of 10%. The shipping portion of this order is non-refundable.
We cannot accept change of mind returns for products under the following circumstances:
- The product has been removed from the original packaging.
- The product has labels or seals that have been removed.
- The product has been visibly used in any way or is dirty/damaged
- The product is a health product or contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or incorrect goods
Any goods that are sent incorrectly or arrived damaged will be replaced at the suppliers expense.
We will honour its warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims and we will organise pickup and replacement of the product, in accordance with the warranty conditions of the product’s manufacturer.
We cannot accept warranty returns for pet toys or pet beds that have been damaged by an animal, unless a manufacturing fault can be identified with the product. We will forward such claims to the product manufacturer for investigation prior to accepting a return or replacement.
Returning a product
You must contact Aromatherapy For Australia prior to initiating a change of mind return. Please fill out the form on our Returns & Refunds page and we will tell you the address to ship your return item.
Customers are responsible for shipping costs associated with returning goods, except in circumstances where the manufacturer has agreed to cover return postage costs due to a mistake at our end.
We accept no responsibility for loss or damage caused during return transit.
Product refunds will be issued to the payment method used to make the original purchase.
Cancelling an order
Please contact us immediately if an order needs to be cancelled, as orders will not be refunded once they have been dispatched from the warehouse. Credit card processing fees will not be refunded on cancelled orders.
Website Payments
Payment Methods
We accept Paypal, Afterpay, Google Pay, Apple Pay and credit card payments via our website.
Direct Deposit: Not currently available. We are only accepting instant payments at this time due to some payments not clearing within a timely manner, or customers not making payments after ordering. This may change in future.
Shop Securely Online
Shop securely and safely via our website with SLL encryption. We also have the latest up to date website security and malware prevention in place to help secure your data and information.
Aromatherapy Consultations
This service is designed to give you access to a professional aromatherapy consultation and receive personalised advice wherever you are. All online consultations are currently provided via email.
Once you have purchased an ‘Aromatherapy Consultation‘ you will need to fill out a client history questionnaire form. For a complete aromatherapy assessment I will need to understand your medical history. You will be able to fill out the secure online form after making purchase.
Please use your current email address when registering an account on this website so that I can respond to you. After receiving all the information that I require from you, please then allow a few days for me to compile your detailed consultation information. All information shared with Aromatherapy For Australia is treated as confidential.
This detailed consultation will include :
- An explanation of how aromatherapy can be of benefit for you.
- Includes 1 personalised bespoke blend which can be used to help treat your condition. Postage included.
- Other suggested products and/or blends that may benefit you.
- Suggested essential oils to help treat your condition.
- Application methods and techniques.
- I take a holistic approach and will also suggest other alternative treatments which may benefit you.
- 20% off coupon which can be used on any additional products.
There is no obligation to purchase other products from me after my consultation has been sent to you.
Please Note : This service does not replace a face-to-face clinic consultation.
Essential Oil Safety
The information contained on this website is for educational purposes only. The traditional and suggested uses listed here are for reference only and under no circumstances should they be taken as recommendations for cures or treatments for diseases or medical conditions. This website shall not be responsible for any damages resulting from use of or reliance upon this information. Therapeutic oils are used to support natural body functions and work in harmony with our body’s physiology. The information on this website should not be used as a substitute for medical counselling with a health professional. Please consult a health care professional before purchasing any products for therapeutic use.
All the essential oils and blends listed on my website are for general use and may not suit all individuals. Please seek advice from a health care practitioner prior to use in treating medical conditions. Alternatively you can book an online consult with myself to determine which oils and products are best suited to your individual needs.
Always refer to an Aromatherapist or health care professional before using any essential oils to treat any medical conditions. Most essential oils should be diluted with carrier oil when applying topically to skin. Some essential oils may cause sensitivities in some individuals more than others. If sensitivities occur please discontinue use immediately. Essential oils are highly concentrated and only a small amount is required. If too much essential oil has been applied to the skin and irritation occurs, please use a carrier or vegetable oil rather than water to dilute the area and remove the oil with a tissue. Do not ingest essential oils without the advice of a fully qualified Medicinal Aromatherapist. It is against the codes of professional practice for aromatherapists to prescribe the ingestion of essential oils. If ingested please consult a health specialist. This website will not be responsible for any harm or damages caused by incorrect usage of any essential oils purchased through us. Always keep out of reach of children and consult a medical practitioner before use during pregnancy or on children. The essential oils that I sell are safe if used as directed. It’s recommended that if you have sensitive skin or allergies to do a patch test prior to use. Read our complete Safety Information for full details.
- Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose or use.
- Aromatic Boutique / Aromatherapy For Australia shall not be responsible for any damages resulting from use of or reliance upon this information.
- If the customer decides to purchase these product after doing their own research, should any complications arise whether it be health, medical, financial, allergic reactions etc the seller has NO responsibility/liability what so ever.
- The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.
Website Use & Accuracy
Aromatherapy For Australia makes every effort to ensure the accuracy of product descriptions, prices, and stock availability; however, errors may occur and we reserve the right to correct them. We are not responsible for any loss or inconvenience resulting from such errors.
Privacy and Data Collection
Personal information collected through the website, including names, email addresses, and payment information, is used solely for fulfilling orders, providing services, and contacting customers regarding their purchases. For more details, please refer to our Privacy Policy.
Age / Eligibility
All aromatherapy consultations must be made by someone over 18 years old. Aromatherapy For Australia reserves the right to request proof of age or identity before accepting any of these service booking.
Governing Law
These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes arising from the use of this website, services, or purchases must be dealt with under the jurisdiction of the courts of New South Wales.
Amendments to Terms
Purple Tree Pets reserves the right to amend these Terms and Conditions at any time. Customers will be bound by the most recent version available on the website at the time of purchase or service booking. The date of information update will be included at the bottom of this page.
Contact Information
For any questions regarding orders, products, services, or these terms, please contact us here.
The Information on this page was updated on: 11/03/2026